NINGBO R.D.C OFFICE EQUIPMENT CO., LTD.

Service Indication：

Service	What do I need	Who do I contact	When to be fixed	Who pays it
Installation	Quality Control	1.Contact your regional manager 2.Tel/Fax: 0086-574- 88235928 3.Email:gsales@nbrdc.com	As soon as can be checked	Free
Repair	Maintain/Error Record		As soon as can be fixed	Free for guarantee / Charge for Labor
Claim	Maintain/Error Record		As soon as can be fixed	Free for guarantee / Charge for Labor
Supplies	Purchase Order		As soon as can be delivered	Charge
Training	Training Application		As soon as can be arranged	Free for training

Fill in following form when you need any help:
1. Quality Control
2. Maintain Error Record
3. Purchase Order Sheet
4. Training Application

Our guarantee：

1.The guarantee terms

Model	Guarantee period
Digital duplicator(Low-end / Mid-end machine )	1 year or 500,000 pcs print copies or 2,000 pcs master
Digital duplicator(High-end machine)	1 year or 1,500,000 pcs print copies or 2,000 pcs master

Remark: The guarantee term is 1 year from the machine is installed, or it is valid until the print paper either the master sheet reaches its guarantee number (it’s valid according to the earlier term between the two options)

2.The followings are not covered by guarantee ( The service of following will be charged during guarantee period)
1) The malfunction or damage is caused by the improper operation by users.
2) The malfunction or damage caused by repairing, maintenance, replacement and disassemble by the service staff who are not awarded by RDC company
3) The spare parts which is limited with life-span and needs termly replacement(In another words, they are highly recommended consumable parts, like paper feed roller, friction patch, paper switch, clamp, soft screen, nickel screen and so on)
4) Consumables: Ink, master…
5) The malfunction and losses caused by the irresistible disaster like fire, blood, earth quake, lightning strike, war and so on.
6) The malfunction and damage caused by exceed specified value which is forbidden, such as overcharge voltage of power source value.
7) The malfunction and damage caused by use of the spare parts or consumables not approved by RDC corporation
8) The malfunction and damage caused during transportation and convey.
3.The guarantee of optional parts (if any) which installed in the machine are agree with the machines.
Supplements:
1.If there are any mechanical / electrical parts damaged, the distributors will send the parts back to RDC at their cost, and RDC Company will change with the new parts and courier to the other company at RDC cost. These parts replacements should be done within 1 week after receiving the damaged parts.
2.RDC Company will arrange training for distributor’s engineers for all maintenance & service regards.
3.If there some unknown problem may happened in the future, which cannot be settled down by our engineers, your company will still assist us how to solve the problem.